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pondhobby.ie

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Terms and Conditions

Welcome to the Pond Hobby website. Should you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Pond Hobby’s relationship with you in relation to this website. Hopefully you will enjoy your browsing experience and feel free to continue using our website.

The term 'Pond Hobby Limited' or 'us' or 'we' refers to the owner of the website whose registered office is Woodpark, Lusk, Co Dublin. Our company registration number is 335797 and place of registration is Ireland. The term 'you' refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • You may not create a link to this website from another website or document without Pond Hobby's prior written consent.
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of Ireland.

Deliveries

All Ireland only, parcels up to 30kg. For parcels over 30kg we will provide a quote on delivery.

Our normal delivery charge is €18.50 for parcels up to 30kg, Ireland only.

Dublin City & County, our normal delivery charge for parcels up to 30kg is €10.50.

We aim to ship all orders placed by 12 Midday on our next day delivery service. All orders are subject to stock and availability. We may alternatively use An Post or Signed For post, for smaller parcels.

We presently do not ship livestock or aquatic plants.

We reserve the right to alter and amend our delivery charges at any point.

Returns and Refunds

Should you wish to return an item purchased from Pond Hobby for any reason it is imperative that you contact us as soon as possible detailing the reason you wish to return the item. All items that we send out will have been checked for contents and to make sure they are not in any way damaged before they leave us. Should your item arrive broken and this appears to have happened in transit please make the delivery driver aware of this if possible and take some photographic evidence if possible.

Faulty Goods (Within 30 Days)

Should your product arrive and appear faulty or broken please let us know immediately. You have the right to return the product within a reasonable period of time, keep hold of all the warranty information for your product and your original purchase invoice.

We will aim to rectify the situation as soon as possible, however in most cases we will require the faulty or broken item to be returned to us for inspection, the cost of returning the item will be met by you and refunded immediately as soon as we receive the goods. Please arrange for the item to be returned by the most economical method and obtain a proof of posting.

Faulty Goods (After 30 Days)

Many items will be covered by a manufacturers warranty and we suggest you familiarise yourself with the length of the guarantee period offered and are aware of any exclusions within the warranty. Should any part of the warranty require you to complete a manufacturer’s guarantee form this must done promptly and with the required time period.

Should you experience a fault with your product after 30 days it may sometimes be quicker for you to contact the manufacturer for advice and instruction as to how to rectify the problem.

Should you wish to return the product to us please notify us first. We will require the item to be posted back to us at your cost with all relevant warranty and initial purchase paperwork. Once we receive the faulty item we will inspect it and either replace or repair it at our discretion, should it require further investigation we may need to return it to the manufacturer for further assessment. Should the product be deemed faulty and still under warranty we will replace the item as soon as possible with a refund for the return postage cost.

Should the returned item be found to not be faulty or not working due to neglect or inappropriate use we will return the item back and the return postage cost applied to you.

Unwanted Items

We hope that you will be happy with your purchase from Pond Hobby but please be sure that you want the item before placing your order. Should you require further information to be sure the item you are buying is suitable please do not hesitate to get in contact with us first.

If you decide you do not want the item you have purchased please contact us first to advise us that you wish to return it, this must be within 14 days of the date you received your delivery. The item must be in the original packaging, undamaged and in a saleable condition. We will refund the cost of the item but this will not include any despatch or return postage costs and we suggest your method of posting is registered or signed for as we will not be responsible loss in transit. Any items that are retuned to us after 30 days may be sent back to you unless they are faulty.

Livestock Welfare

We appreciate that some of the items we sell are responsible for providing a life support system in either your aquarium or pond. Should your product develop a fault and a replacement is required quickly please contact us as soon as possible. We will arrange for a like for like item to be despatched and we will endeavour to do this as quick as possible but this must be paid for by you initially. On return of the faulty item we will arrange for an immediate credit of the item and postage costs. Please be aware that should you obtain a replacement product from another source we will not be held responsible for any related costs. Please be aware when purchasing your product that should there be a fault we cannot guarantee a replacement within a specified time period and will not be liable for any further costs or losses relating to the product failure.

Livestock

We do not except any responsibility for any animals once dispatched from our store. This is due to the sensitive nature of aquatic animals and the varying conditions of individual ponds or fish tanks outside of our control, which may result in the ill health or death of the animal.

Our returns and refund policy does not affect your statutory rights.


Any refunds made will be returned to the initial payment method.

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